At Rakhi.com, we are committed to providing you with a seamless and delightful shopping experience for all your Rakhi and gift needs. We understand that there may be situations where a refund is necessary. This policy outlines our refund procedures and conditions.
Eligibility for Refunds
Defective or Damaged Items: If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or issue a full refund.
Order Cancellation: You have the option to cancel your order prior to shipment by contacting our customer support number (+61424606935). Once your order has been shipped, we are unable to process refunds. Cancellation requests will be subject to a review process, and approval may not be guaranteed.
Non-Eligible for Refunds
Personalized and Custom Items: Products that have been customized or personalized specifically for you or the recipient are non-refundable, except in cases of defects or damage.
Delivery Delayed: We rely on third-party courier and shipping companies to handle the delivery of your purchases. As a result, delivery times may vary, and occasional delays can occur that are beyond our control.
Return Due to Incorrect Details: Regrettably, we are unable to process refunds in cases where the customer has provided an incorrect or incomplete address/shipping/receiver detail.
Return Due to Customer not available: We are unable to facilitate refunds in cases where the customer is not available during the scheduled delivery time or if the delivery address is deemed unsafe for leaving parcels.
Perishable Goods: Regrettably, refunds cannot be provided for any perishable items. Like Sweets/Chocolates/Chips etc.
Change of Mind: We encourage you to review your order carefully before completing the purchase. Please refer our Returns Policy for more Information.
Refund Process
Contact Customer Support: To initiate a refund request, please contact our customer support team through our website or by email at Info@Rakhi.com. Provide your order details, including the order number and a description of the issue.
Review and Approval: Our team will review your request and may ask for additional information or evidence if needed. Once approved, we will proceed with the refund.
Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow 7 to 10 business days for the refund to reflect in your account, depending on your payment provider.
Disputes: Customre must send email to info@rakhi.com before lodging and Charge back Disputes.
Restocking Fees and Return Shipping
We do not charge restocking fees for eligible refunds. If a return is required for a defective or damaged item, we will cover the cost of return shipping. However, if the return is due to order cancellation or a non-eligible reason, the customer may be responsible for return shipping fees.
Changes to This Policy
Rakhi.com reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact us at: Email: info@rakhi.com
Thank you for choosing Rakhi.com for your Rakhi and gift needs. We appreciate your trust in us and are here to assist you with any concerns or inquiries you may have.